Booking Conditions

Terms of Business

Your booking – Bookings may be made by telephone/e–mail via our office. It is understood that the booking conditions have been read and accepted by the person making the booking over the telephone. The balance, together with any Good Housekeeping Deposit must be received by us no later than eight weeks before the beginning of your holiday.

Occupation – Properties are, unless otherwise stated in the property's description, available for occupation from 4.00 p.m. on the first day of your holiday and must be vacated by 10 a.m. on the last day. The license permits you and the members of your party as named on the booking form to occupy the property for holiday purposes only. Failure to observe these rules is likely to be a serious breach. You may not sublet the property unless previously agreed in writing with the owner.

Rules of the House – You must comply with 'rules of the house' which have been made to improve the use and enjoyment of the property for all concerned.

Maintaining the Property – You must keep the property clean and in good order and will be responsible for any breakages. We are entitled to deduct from the Good Housekeeping Deposit the cost of remedying any breach of these obligations together with the cost of any service or goods provided to or for you and for which have not been paid. We accept the Good Housekeeping Deposit. The whole amount or the balance after any deduction of the Good Housekeeping Deposit will be refunded to you within 7–10 working days following the end of the letting.

Property Descriptions – The information on our website is believed to be true and accurate as at the time of going online. Whilst all reasonable efforts have been made to ensure that descriptions and other information given to you in relation to a particular property are accurate, we cannot accept responsibility for errors contained on the website or of any mis–description made by us as a result of inaccurate or modifications made by the owner to a particular property. In any event, you acknowledge that minor differences may arise between the photographs and descriptions of a particular property appearing on the website and the actual property.

Complaints – If you have any difficulties with a property, or require maintenance or have any complaints, please notify us in the first instance i.e. on arrival. Once you have departed from the property, we can only investigate those complaints which are notified to them promptly (and in any event before the end of the holiday).

 

Cancellation – We may cancel any booking already made if the property becomes unavailable for reasons beyond reasonable control. If this happens we will refund to you any sums you have paid, but we shall not have any other liability to you.

 

Our Liability – We will not be liable for any loss or damage suffered by you or any member of your party or to your or their property, except where such loss or damage is due to our negligence. If we are negligent our liability to you will be limited to the loss or damage which was a foreseeable result of such negligence. Except in the case of death or personal injury resulting from our negligence, the total liability of us to you in respect of any breach of these Terms of Business or tort or other act or omission by us in connection with this contract shall be limited in the aggregate to the price agreed to be paid by you for the right to use the property for the period agreed.

 

We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, good will, anticipated savings, expenses, consequential losses or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of death or personal injury resulting from our negligence, the total liability of us to business customers whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the property for the period agreed.

 

Choosing a Property –We reserve the right to refuse to accept bookings at our absolute discretion if we believe that the property will not be suitable for you or where we have reasonable grounds to believe that accepting your booking is likely to risk the goodwill of other holiday-makers or neighbours.

 

Breach of Terms of Business – In the case of a serious breach of these Terms of Business the owner will have the right to terminate your booking and, if you are already at the property, the owner may require you to vacate it at once. A serious breach of these Terms of Business may include failure to comply with rules of the house or health and safety advice or circumstances where your behaviour, or that of your guests, is likely to have a significant adverse effect upon those staying or living nearby the property. Owners will always try to act reasonably and will usually give a warning. Unless we or the owner are able to find someone else at short notice to rent the property for the remaining period, no refund of the fees you have paid will be returnable to you.

 

Cancellation – While Cancellation Insurance is not mandatory, we strongly advise you to take holiday insurance to cover you in the case of unforeseen eventualities such as personal accident, car breakdown etc. Once dates of a booking have been confirmed in writing to you, they can only be changed with the owner's agreement or, of course, if you wish to claim under any Cancellation Insurance you have taken out. If we do agree to a change in the dates of your holiday other than for reasons covered by your Cancellation Insurance, a charge of £25 will be made to cover administration costs. In the event of a cancellation for reasons not covered under the Terms of Business or your Cancellation Insurance, we will make reasonable efforts to re–let the property and if we succeed you will receive a refund. The refund will be the sum recovered by us through re–letting less your deposit, plus a £25 administration fee. However, if we are unsuccessful in re–letting, you will be liable for the full cost of the letting. In any event, the balance of any monies due must be paid to us six weeks before the start of the holiday in the usual way, unless you have already been informed that your claim has been accepted by Insurers or the property re–let.

 

Pets – You may only bring pets where you have mentioned them on our Booking Form and we have confirmed that this is acceptable. Where it states that a property will accept pets, there are likely to be rules on the size and type of pet accepted and it is your duty to tell us what pets you intend to take and to gain full consent for this. Failure to follow these rules may be considered a serious breach of these Terms of Business and the owner will be entitled either to refuse to allow you to take possession of the property or to require you to vacate it at once. Where pets are allowed there are, as you would expect, certain ground rules. You must always clear up after your pets and you must remove all trace (inside and in the garden!) of your pets having been present before you leave the property. It is a condition of pets staying in any property that pets are not allowed on furniture, in any bedrooms or in children's play areas. Pets must not disturb neighbours (for example, by barking at night) and when pets are exercised within the boundaries of the property (including gardens) they must be kept on a lead. Pets must not be left on their own within the property. Once pets are outside the boundaries of the property, please make sure that they are supervised since dogs worrying farm animals are liable to be shot. Please do not assume that local beaches will allow dogs and please feel free to ask us for information on this.

 

These Terms of Business override and supersede all previous versions and any previous course of dealing between the parties. In the event of any inconsistency between these Terms of Business and any of our other literature, whether found on our website or otherwise, the provisions of these Terms of Business will prevail.

When you book your holiday with us, we collect personal information such as your name, e–mail address, home address and telephone number. This allows us to book the property for you. We will also collect non–transactional data should you enter a competition, or take part in a survey, for example. We may use the information that we collect to occasionally notify you about news and information we think you may find valuable. For example, we may send you supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, e–mail or post.

 

If any provision of this agreement is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of this agreement.

 

The agreements between you and us are subject to English law and to the exclusive jurisdiction of the English courts. It is not intended that any third party should have the right to enforce any of these Terms of Business under the Contracts (Rights of Third Parties) Act 1999. It is intended that we may enforce the terms and conditions contained in these Terms of Business against you.